Knowledgebase: E-Mail
Mail problems with hotmail
Posted by Nexus Support Admin on 08 February 2004 11:00 PM

Depending on its current configuration, Hotmail may classify email received from your account with us as spam. Should this be the case, you would find your email messages diverted to the "Junk" folder of a Hotmail account rather than reaching the inbox. You need to change your Hotmail account settings to ensure that mail comming from our servers ends up in your inbox. There are three things you can do. Proceed as follows:

Safe List: In the “Mail Handling” section of Hotmail, go to “Options” and add your addresses to the safe list. By placing them on the “Safe List” in your Hotmail account, you are ensuring that mail from our servers will never be considered spam (filtered out as “junk”) and will instead find its way into your inbox.

Hotmail Contacts: Manually enter your addresses into your “Hotmail Contacts”. Again, this will ensure that mail from your account with us reachs your inbox.

Block Sender List: Make sure that none of your mail addresses on our server are listed in your Hotmail "Block Sender List". You can access the "Block Sender List" from the "Options" page under the "Mail Handling" section.

If you have any further questions, do not hesitate to contact our technical support.